Legal notice

Name of company

Southwest Chauffeur Auto & Driver Services Ltd

T/A Southwest Chauffeurs

Registered office

2 Laurel House
1 Station Road

Weston super Mare

BS22 6AR

Contact details

Tel: 07841 845797

E-mail: info@swc.tv 

Licensing Authority

Bristol City Council and North Somerset Council

Opening Hours

We are open 24 hours a day, 364 days a year.

Conditions of hire

General

Whilst we make every effort to ensure our drivers are punctual, we cannot accept responsibility for delays caused by circumstances beyond our reasonable control, including adverse weather, traffic, breakdowns, accidents or road closures.

Our drivers will always drive at safe and appropriate speeds in accordance with road conditions, traffic and legal speed limits.

We reserve the right to change the vehicle or driver allocated to a booking where necessary.

We may also use subcontracted vehicles and/or drivers where required.

Unless otherwise agreed, the most appropriate route available on the day will be used.

We reserve the right to refuse to carry any passenger who is under the influence of alcohol or drugs, or whose behaviour poses a threat to the driver, vehicle or other passengers.

Payment & Additional Charges

We accept cash, debit cards, major credit cards and PayPal.

Waiting time is dependent upon the individual booking and will be agreed where applicable.

Additional charges may apply for waiting time, car parking, tolls, additional stops or changes to the agreed booking. Any applicable charges will be communicated where possible.

Child seats can be requested at the time of booking and are subject to availability.

Cancellation

Failure to attend at the agreed collection time and location will be treated as a no-show, and any payment made will be non-refundable.

Cancellations made within 24 hours of the scheduled booking will incur a 100% cancellation charge.

Different cancellation terms may apply to certain bookings and will be confirmed at the time of booking.

Passenger Responsibilities

Smoking and vaping are strictly prohibited in all Southwest Chauffeur Services vehicles.

Customers are responsible for any damage caused to the vehicle by themselves or any member of their party. Charges may apply for repairs, valeting or excessive cleaning resulting from damage, spillages, sickness or excessive soiling.

Customers are responsible for their personal belongings. Southwest Chauffeur Services accepts no responsibility for loss or damage to personal property, except where liability cannot legally be excluded.

Invoices & Account Payments

Invoices are payable within 7 days of the invoice date unless otherwise agreed.

Invoices remaining unpaid after 30 days may be subject to further action to recover the outstanding balance.

Complaints

Any complaints should be made in writing to Southwest Chauffeur Services, marked for the attention of Mrs T Vowles, preferably within 7 days of the booking or service.

Full Terms & Conditions

These terms provide a summary of our principal booking conditions.

Full Terms & Conditions will be provided with your booking confirmation and/or invoice by email and will apply to your booking.