Legal notice

Name of company

Southwest Chauffeur Services

Registered office

2 Pilgrims Way  

Worle

Weston-super-Mare

BS22 9EQ

Contact details

Tel: 07841 845797

E-mail: swchauffeurservices@live.co.uk 

Licensing Authority

Bristol City Council and North Somerset Council

Opening Hours

We are open 24 hours a day, 365 days a year.

Conditions of hire

General

Whilst we do our upmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control. (Weather, traffic, break-downs, accidents etc).

The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and legal speed limits.

We reserve the right to change your vehicle or driver at any time if necessary.

Southwest Chauffeur Services may provide sub-contacted vehicles and drivers if necessary.

Southwest Chauffeur Services will travel by the most appropriate route on the day unless previously instructed otherwise by customer at time of booking.

We reserve the right to refuse to carry any passengers deemed to be under the influence of drugs/alcohol or whose behaviour poses a threat to the driver, vehicle or any other passenger. 

Payment and Deposits

We accept cash, Card and paypal. We accept debit cards and all major credit cards.

Please note, your booking may be subject to additional waiting time and/or car park charges. Please ask for details.

Cancellation and Refund Policy

Failure to appear at the designated time or pick up point will void the contract and any monies paid to Southwest Chauffeur Services will be non-refundable.Cancellation within 12 hours of hire will incur a 100% charge,  No charge if cancelled 24 hours in advance. 

Invoices/ Account Charges:

Invoices will be sent out and payment is respectfully requested within 7 days of invoice date.
Failure to settle the invoice within 30-days may result in legal action.

Responsibilities:

Southwest Chauffeur Services hold public liability insurance. All Southwest Chauffeurs are responsible for their own vehicles.

Clients properties are carried entirely at their own risk and Southwest Chauffeur Services will accept no responsibility for any loss and/or damage to the property.

Clients are responsible for any damage caused by them or by any member of their party, to the interior and/or exterior of the vehicle on hire to them and will be billed accordingly for any repair or valeting needed to re-instate the vehicle to full working order.

Complaints:

Complaints in relation to any aspect of Southwest Chauffeur Services performance must be made in writing to the Company address, marked for the attention of Mr J Vowles. We ask that any complaints are received within 7 days of the booking. 

(Southwest Chauffeur Services and Bristol Airport Taxis and Chauffeurs are run in partnership with each other).

Film and Television unit cars / Wedding cars / Airport transfers / Business meetings

Executive transfers / Corporate accounts / Special occassions